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Program overview

Quality Management Systems according to ISO 9001

Understanding the system, process management and continual improvement

An overview of quality management systems and how they help organizations control processes, improve consistency, monitor performance and address relevant requirements.

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Examples and exercises can be adapted to the establishment, participant level and client needs. Contact us to confirm the final content, dates, fees and delivery format before registration.

Who is this program for?

  • Quality assurance, quality control and quality professionals in food businesses.
  • Managers and supervisors in production, packing, warehousing, procurement and customer service.
  • Professionals seeking to understand quality management systems and their implementation roles.

What the program covers

  • Explain the purpose of a quality management system and distinguish it from product inspection alone.
  • Recognize general elements of process, responsibility and documented-information management.
  • Understand the role of performance measurement, nonconformity handling and improvement.
  • Explain how quality management can complement food-safety practices and its limits.

Key topics

  1. The purpose of a quality management system, customer focus and improvement.
  2. Understanding organizational context, processes, responsibilities and system scope.
  3. Managing resources, competence, communication and documented information.
  4. Risk and opportunity, performance measurement and review.
  5. Nonconformity handling, improvement and how quality management relates to—but does not replace—food-safety requirements.

Common question

Is ISO 9001 specific to food factories?

No. It is a quality management system standard applicable across different sectors and organizations. Food businesses also need to address applicable food-safety and legal requirements.

General official references

For context on relevant primary references; these do not replace competent-authority requirements or an authorized copy of a standard.

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